Selected Work

These case studies show how I operate when the work is ambiguous, cross-functional, technically sensitive, and tied to real business outcomes.

Healthcare AIAI Sales-Intelligence SaaS

CRM-Native Intelligence Platform

Joined as the second product hire. Led discovery with customers, shifted strategy to a CRM-native workflow, secured integration approval through direct partner relationship building, and launched an integrations vertical that accelerated enterprise adoption.

Built embedded predictive planning, dynamic territory routing, and behavioral insights to maximize field efficiency
Conceptualized and launched an AI-powered curated insights engine that synthesized key data, significantly reducing weekly planning time
Spearheaded a strategic CRM integration partnership, positioning the company as an AI partner-of-choice and unlocking co-marketing opportunities
Financial ServicesMajor North American Bank

Mobile Banking Modernization

Led a multi-year mobile app modernization initiative, migrating legacy on-premise infrastructure to cloud. Designed and implemented real-time peer-to-peer payment capabilities including instant transfers, auto-deposit functionality, and payment request features.

Designed and launched real-time peer-to-peer payments and money request capabilities that drove widespread user adoption
Partnered with machine learning teams to develop predictive cash flow and saving nudges, creating net-new value for users
Spearheaded mobile banking modernization initiatives, leveraging A/B testing and user research to optimize key features
InsuranceNational Group Benefits Provider

Digital Plan Administration

Built a self-service portal enabling HR administrators to manage employee group benefits online. The platform replaced phone-based workflows with digital capabilities for member enrollment, coverage adjustments, and plan administration.

Launched a comprehensive self-service portal that centralized end-to-end group benefits administration
Digitized and automated previously manual HR workflows, drastically accelerating employee onboarding and adjustments
Drove widespread organizational adoption through extensive user research, communication planning, and targeted training
HospitalityGlobal Casino & Resort Group

Loyalty Program & Mobile Experience

Designed and delivered a new customer loyalty program from the ground up, including native mobile applications. Led requirements gathering and technical delivery across a global property portfolio.

Directed the end-to-end development of native mobile applications and a unified digital ecosystem across a vast property portfolio
Architected a centralized omnichannel loyalty platform, unifying guest profiles and creating a single source of truth
Developed an intelligent offers engine that delivered personalized booking recommendations based on historical preferences
Home CareRegional Home Care Provider

Referral Management Automation

Implemented Salesforce to streamline the referral intake process. The solution digitized a multi-stage workflow, from hospital referrals through client screening, care treatment planning, and outcome assessment.

Audited legacy workflows and identified critical process inefficiencies across sales and marketing teams
Led a tailored CRM implementation to centralize and automate the entire referral-to-care pipeline
Digitized multi-stage intake workflows and client screening, massively reducing customer onboarding and closing time
Healthcare AIClinical AI Product

AI Health Insights Platform

Built a comprehensive AI platform that helps users easily interpret their health data. The system utilizes advanced language models to synthesize medical records and provide personalized, actionable insights.

Conceptualized and built a cross-platform mobile application utilizing advanced LLM stacks and fine-tuned models
Implemented an intelligent backend leveraging vector databases and fast-response workflows for complex health data analysis
Led all aspects of product development from UI/UX design to backend architecture and robust cloud infrastructure deployment
Healthcare AIVoice AI Product

AI Receptionist Platform

Developed an AI receptionist platform tailored for allied health providers. The system autonomously manages inbound calls, accurately resolves patient inquiries, and seamlessly schedules appointments.

Developed an end-to-end conversational AI receptionist capable of handling complex inbound patient inquiries
Architected direct integrations with existing calendar and EHR systems to fully automate appointment scheduling
Leveraged advanced speech-to-text and vector databases to resolve patient questions and capture missed booking opportunities